Softy

FAQ

Delivery & Shipping:

what are the delivery options?

- 2 to 3 Weeks (Free Delivery)

- 1 to 2 Weeks (10$ Delivery Fee)

- 1 Week Delivery (20$ Delivery Fee)


Is there a one day delivery?

Yes, its cost is 500$, due to delivery been sent with our private jet on the same day.


Returns & Exchanges:

what is Softy's return policy?

The following policy applies only to Goods purchased on our Website. We cannot accept returns/exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly.

You can email us regarding the return or exchange by supplying us with the order number and purpose of the action.

In order to be eligible for return and for exchange of an item, not more than 30 days should have passed after the day of arrival.


How long will return or exchange take time?

Typically the return of goods takes around 4 weeks and exchange takes 8 weeks.


Orders:

How do I track my order?

You can track your order by the emails we send you, specifying the stage of an order that follows as, Getting Ready, Dispatched, On Its Way, and Arrived.


Are there any discounts?

Yes, there is a 10% discount for all students.